Hauté Labyrinth accepts returns of unworn, undamaged items in their original packaging within 30 days of delivery. Please note that certain items, such as earrings or beauty products, may be non-returnable due to hygiene reasons. For detailed information, please refer to our Returns Policy page on our website.

We offer standard and expedited shipping options. Shipping fees are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount. For more details, please visit our Shipping Information page.

Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method selected:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

Please note that these are estimated times and actual delivery may vary.

If you haven't received your order within the expected timeframe, please contact our customer service team at help@hautelabyrinth.com with your order number. We will investigate the issue and assist you in locating your package.

We apologize for any inconvenience caused by receiving a defective item. Please contact us at help@hautelabyrinth.com within 7 days of receiving the product, providing your order number and a description of the defect. We will arrange for a replacement or refund as per our Return Policy.

We're sorry for the mix-up! If you receive the wrong order, please follow these steps:

1. Take a photo of the incorrect item(s) and the packaging slip, if available.

2. Contact our customer service team at help@hautelabyrinth.com within 7 days of receiving the order.

3. Provide your order number and a brief description of the issue.

We'll work quickly to resolve the situation, either by sending you the correct item or providing a refund, depending on your preference. We appreciate your patience and will make it right!

To modify or cancel an order, please contact us at help@hautelabyrinth.com as soon as possible. Once the order has been processed, we may not be able to accommodate changes.

Hauté Labyrinth is an online-only store based in Detroit, MI, serving customers nationwide.

Each product page includes a detailed size chart to help you find the perfect fit. If you have any questions or need further assistance, please contact us at help@hautelabyrinth.com.

If you have additional questions, feel free to reach out to our customer service team at help@hautelabyrinth.com or use the contact form on our website. We aim to respond within 1-2 business days.